OVER 20 YEARS (since 1992) OVER 30,357PUPPIES INTO PET HOMES
Frequently Asked Questions
We try to anticipate questions you might have about our kennel or puppies and provide the answers here. If you need additional information send an email to firstname.lastname@example.org or call us at 508.987.7161
·Make a list of criteria that is important to you. (Example: if you are allergic to fur, non-shedding may be at the top of your list.)
·Look at our website – use the information provided at the top to help figure out which breeds match your preferences and lifestyle.
·Finally, research more in-depth your top breed choices. Make sure the breeds you are considering will be good fit for you and your family.
·In addition, you are welcome to call and ask our knowledgeable staff about what breeds fit your criteria.
2. Is the puppy on your
website still available?
is updated daily, but before coming out it is a good idea to call ahead
(508-987-7161) and confirm the pup hasn't been sold earlier in the day.
3. Do I need an appointment?
We greatly appreciate if you could call ahead and schedule an appointment (a day ahead is all that’s needed). This is because our availability changes and having an appointment will enable us to contact you should anything change. We also don’t have a sales floor so we can’t just show our entire selection of puppies available. Please pick the best fits for you off our website and we will show them.
You may also make an appointment online by clicking the Schedule Now box on our home page.
4. What are your business hours?
Hours of Operation Monday-Thursday 9 AM - 7 PM Friday–Saturday 9 AM - 8 PM Sunday 10 AM – 6 PM
Please call ahead before coming to see the puppies unless you already have an appointment.
5. May I see a puppy that is not available yet?
No, that puppy will not be available for sale or show until the stated "first available" day. State regulation 330 CMR 12:05 prohibits us from showing puppies before they are available to go home.
6. Can I take the dog home
the same day I meet them?
We can only hold a dog if a 30% (40% during holiday season) non-refundable deposit is placed on the dog. Doing so holds the dog for up to one week from the day the deposit is placed.
Also, if you’re interested in a specific dog and call when you start your trip to us; we will do our best to hold the dog until you get here. We do ask in this situation that you call if you will be later than 30 minutes from your expected arrival time.
8. Do you take deposits over the phone?
Yes, we will take deposits over the phone.
9. If I put 100% down, can
you hold the dog longer?
accept 100% of a pup’s payment before sending it home. Also, we can only hold
the dog for 1 week during the year, or up to 2 weeks during the holiday season.
10. I see the prices on the website, are they negioable?
No, they are firm.
11. Any additional fees?
Yes, there is an additional microchip fee of $20.00, $10.00 charge for shipping and handling of registration papers (optional) and an optional guarantee extension (4% of puppy price). Please see our contract for more details.
There is sales tax of 6.25% on the total price of the puppy and all additional fees.
12. What Forms of Payment do you accept?
We accept cash, debit, and all major credit cards.
13. Do you have a payment plan?
Sorry, we do not.
14. What comes with the puppy?
The puppy's Veterinary Medical Record which has the medical history of the puppy while at our kennel.
Information on the breeder.
The puppy's shot and immunization record.
Is up to date on shots and dewormed.
14 Day Health Guarantee.
12 Month Congenital Defect Guarantee.
See our contract for more information about our guarantees.
15. Do you sell puppy supplies?
Yes, we have crates, beds, collars, leashes, chew toys, and some grooming supplies.
We also sell 5 pound bags of puppy food. (Ultimates Puppy - Pro Pac)
Questions about our pups
1. Do the pups have their shots?
Yes, the puppies have all their shots for their age. More shots will be required. Your veterinarian will set up a schedule with you for those future shots.
2.Do you breed all the dogs here?
We only breed some of the pups we have available. We breed Soft-Coated Wheaten Terriers and Boston Terriers. If we have bred the dog here, we will post “Laughlin’s Own!” under the picture.
3. Can I see the parents of
If we have bred the dog here we are happy to show the
parents to you before 4:30 pm. The only exception would be Fridays where we
cannot show them until after Noon.
4.How much training have you done with the pups?
We have not trained any of the puppies here, but none of
the dogs sold are too old to be house broken. We provide a handout on crate
training to help you house break your puppy. We also sell crates and beds to
help with the training.
5. Are your dogs socialized?
Yes, they are. They interact with people, and other dogs daily. They will adjust well to a new home, although there will be some adjustment time. If you have another dog at home; we recommend introducing them slowly, separating both dogs if either one seems to be frustrated with the other. Eventually they will learn to co-exist and become friends.
6. Do you take your puppies outside?
If a dog needs more exercise than what we can provide
inside, we will bring them outside to meet that need.
7. Can I go see where your puppies are kept?
We are not set up for people to go and inspect our kennels.
However, we are inspected regularly by the State of Massachusetts’ Department
8. Why isn’t this dog registered?
Nearly all of our pure-bred dogs are registered, and most
mixed breeds are not. There are exceptions though. Mixed breeds can only be
registered with hybrid registries, and not all breeders of ours do this. And
once in a great while we will obtain an unregistered pure-bred puppy. If so,
they will be discounted, however this does not mean the dog is of lower quality
or inferior. They will be just as happy and healthy as any other pup.
Training Tips and
1. What Should I Expect Taking a Puppy Home?
Puppies are like babies, they will cry and whine, poop and pee, and expect to be fed 3 to 4 times daily.
A puppy is a lot of work.
Going home is a new experience for the puppy. It can be very stressful for them. Make sure they are eating and adjusting. They should be happy and alert.
There are many informative articles about raising a new puppy on the internet, as well as many books available. Common sense, patience, persistence and effort will get you most of the way there.
2. What is the cost of owning a puppy?
Bringing home a new puppy is a joy, and exciting. However, this is not an addition free of responsibility. So, what can you expect in additional costs as a pet owner?
For the first year, you can expect to spend at least $700 dollars in additional vet costs for the spay/neuter and booster shots. These are in addition to the costs of food, toys and other supplies for your new puppy. Also, even routine and common issues, such as parasite control and respiratory infections, can quickly increase that cost.
What are the “regular” costs associated with dog ownership?
A dog requires food, regular check-ups, toys, grooming, a crate and should be registered with your town. Lumping all these costs together a dog owner can expect to spend around $1200 annually for a small dog, going upwards to $4000 for a large breed. In addition, if you plan to use boarding services or need to pay for any care services please plan accordingly. Estimates place the cost of owning an adult dog at between $100 to $300 a month depending on food, toys bought, vet care, insurance, etc.
3. The first Veterinarian visit.
Find the correct vet for you by getting referrals.
If your puppy is ill, as long as the dog is in your care you are responsible for the veterinarian costs. At your option you may refuse treatment at the Vets, get a statement, and return the puppy to our care. We have a dedicated staff who can provide excellent care at no cost to you, all you would lose is a little time. Please expect a minimum of 2 weeks wait while we care for the pup. When you return a puppy to us, a refund is issued and the puppy becomes ours again, but we are happy to help a new owner repurchase the puppy when healthy.
When you call to schedule your veterinary appointment, it doesn’t hurt to ask what the costs of the procedures and appointment will be. This will prevent a “surprise” at the end of the visit. Some veterinarians offer packages of care for a new puppy, or a special low charge for a first check-up. So, if you don’t have a vet in mind, it is a good idea to shop around.
You will want to bring your puppy’s vaccination record with you so your vet can plan out the pup’s vaccination schedule.
In addition, you could bring a fresh stool sample so your vet can test your puppy for intestinal parasites. These parasites are common and sometimes do not even need to be treated.
Please have your Vet fill out our “Puppy’s First Health Check Form” and mail or fax it back to us. We want to see how your pup did on her first check up!
4. What are the puppies eating?
The puppies are fed Pro Pac Performance Puppy; it is a chicken and corn base puppy food. It may not be sold in your area. But...
We sell 5 pound bags of Pro Pac Performance Puppy at our kennel for 15.99 plus tax, & 44 pound bags for $35.99 or
Click here to find places in your area where it is sold.
If you need to change the food, it is very similar to Iams ProActive Health Smart Puppy.
5.How often should a puppy be fed and how much?
Here the puppies are free fed; they have food and water with them at all time. Except for the small toy breed pups, we do not recommend this for you, because it makes it harder to get the puppy on a housebreaking schedule. Below is some feeding advice.
It depends on age and size of the dog. These are general rules, individuals may vary. For a more personal answer, ask your veterinarian for a feeding schedule or call us at (508)-987-7161
The First Few Days
Until 4 Months
After 12 Months
Have food available at all times
3 to 4 times daily
3 times daily
3 to 2 times daily
Toy to Small
4 times daily
3 to 4 times daily
2 to 3 times daily
2 times daily
Medium to Large
3 to 4 times daily
3 times daily
2 times daily
2 times daily
Place the food down for 25 minutes, whatever the pup eats in that amount of time should be enough. They will learn to eat when you place the food down.
There are usually amount instructions on the bag.
(Talk to your vet if the puppy begins to become obese, a stricter eating diet may be needed.)
6. How Do I Train My Puppy? (general tips)
The most effective way to train is with large amounts of praise when the puppy does something right and by saying a strong "no" and redirecting the animal when he/she does something wrong.
The puppy may not understand all the words used, but they do understand tone. The puppy will learn.
A schedule and consistency are essential for training a puppy or dog.
7. How should I housebreak my dog?
There are several ways to train your pet. Your lifestyle, resources, and the type of puppy you choose will be major determinating factors on which type of training will be most effective. That said, except for the smallest of toy breed dogs, crate training is by far the most recommended and popular house training technique.
8. Crate Training? (Recommended for small to giant breed dogs):
What should be the size of the crate size?
The crate should have space for the puppy to stand up, turn around and lay down. No more, no less.
Why not a larger area?
A puppy will not want to defecate or urinate where he/she sleeps or lies down. This will teach them to hold it while in the crate, providing he/she is given the opportunity to go elsewhere. If the crate is too large (a puppy palace) the puppy will have a restroom on one side and a bed on the other. It will not be effective.
What should be the procedure for putting the puppy in a crate?
Take the puppy outside to relieve herself right before going into the crate, and take the puppy out again right afterwards. Praise the puppy profusely when she eliminates outside. She will like to know you are pleased and will try to do it again for you.
Unless it is a T-cup or toy breed dog, do not give the puppy food or water an hour before going in the crate.
9. How long can a puppy “hold it” during the day?
Most people agree with the rule that the puppy’s age in months is the amount of time in hours during the day that a puppy can go without relieving him or herself. This is a general rule, individuals may vary.
2 months = 2 hours
3 months = 3 hours
8 hours at 8 months or older is usually considered the maximum and can only be expected if the is the animal was gradually made accustomed to that schedule.
10. When will the puppy be able to “hold it” the whole night?
There is no concrete answer to this question. Larger breeds will be able to hold it longer than smaller ones, but it truly depends on the individual puppy.
Puppies should be able to hold it longer during the night than the day because they sleep most the night and are not drinking fluids.
At around four months the puppy can be expected to have better bladder control so go ahead and start training the puppy to hold it all night at that age.
One way to train your puppy’s bladder is to slowly begin to push back the time(s) you are waking up in the middle of the night to let the puppy relieve himself. Each week push back your wake up time(s) to later. Gradual changes are best.
11. Paper Training (or other indoor pads)?
Using papers or other indoor pads are only appropriate for t-cup to small size dogs.
With t-cup to toy size dogs, it is recommended to have the young puppy have food and water with them at all times due to the danger of hypoglycemia. Paper training can cater to this since their elimination area will always be available to them, removing the need to control exactly when the puppy eats.
Praise the puppy for using papers, and scold the puppy for using other areas. It is best to catch puppy in the act and move her to your approved place (the newspapers). Be consistent and clear. In time, she will learn.
When unable to watch the puppy, confine them away from harm and lay out newspapers. A crate large enough to have a sleeping area, a place for food and water and newspapers will work well.
For best results, always keep newspapers in same place.
12. How do I obedience train?
Obedience training can be a great bonding experience for owner and puppy. The puppy will enjoy the mental stimulation and attention that comes along with it. You can check out "How To" videos on YouTube. Professional lessons are great too.
Some helpful tips for tricks:
Give clear short commands, like “sit” and “stay”.
Praise them when they do the trick and say a firm “no” when they do the wrong command.
Treats are okay as a reward, but not every time. The dog shouldn’t expect it and only listen for treats.
About Laughlin Kennel
and the Breeders
1. How long have you been in business?
We have been a family owned business since 1992.
2.Do you have references?
We have a testimonials page; the names are blanked to protect the privacy of our customer. In recent years we have posted testimonials to our facebook page.
The Massachusetts Department of Agriculture – we are regulated, licensed, and inspected by the State Department of Agriculture. Click here to see the scan of our license.
The Better Business Bureau (BBB) - this business investigates and evaluates customer and business issues as a third party. Check out our rating here.
3.Who inspects you?
The Massachusetts Department of Agriculture – we are regulated, licensed, and inspected by the State Department of Agriculture. Our kennel is also inspected, at least once a year, but the Oxford Town Animal Control officer.
The MSPCA also inspects us on an irregular basis.
4.Where do you get your puppies?
Here at Laughlin Kennel we breed 2 different breeds. These puppies are marked with "Laughlin's Own". We also get puppies from breeders who are licensed and regulated by the United States Department of Argiculture (USDA). For more information on the USDA click here.
Also, a very small percentage of our pups come from what USDA calls "hobby breeders". Hobby breeders are defined as breeders with four or fewer breeding females. If we receive a pup from a hobby breeder, we always ask for an affidavit declaring they indeed are exempt from USDA licensing as a hobby breeder.